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Portrait of Trần Phương Lan
Pioneer

Vietnam CCXP Hall of Fame

Trần Phương Lan, CCXP

Lead Consultant, DXCON

Certified Customer Experience Professional

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TOP 8WORLDWIDE

One of the 30 internationally certified CCXP professionals in Vietnam.

Vietnam ranks 8th among more than 70 countries by number of CCXP-certified professionals.

Figures as of 30 September 2026.

About

  • 30+ years in education and management for major organisations in Vietnam; a customer experience consultant and trainer
  • Formerly Managing Director of VinAcademy – Vingroup, Director/Deputy Director of a business administration institute, and Director of a corporate training & consulting centre
  • Member of the Customer Experience Professionals Association and Vietnam’s representative on the CXPA Asia Leadership Council

As introduced at VCXP Global Summit 2026

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