Resources
Resources for CX practitioners in Vietnam
What the press wrote about the community, materials from each Summit, and where to meet Vietnam’s CCXPs.
In the press
Coverage of the Summit and of customer experience in Vietnam.
“AI must stay anchored to human values in customer experience”VnExpress · Read the article (opens in a new tab)
CX founder Bruce Temkin: “AI only matters when it stays anchored to people”CafeBiz · Read the article (opens in a new tab)
Tuoi Tre Startup Award 2025: Filum.ai reshapes customer experienceTuổi Trẻ · Read the article (opens in a new tab)- 48% of Vietnamese feel uneasy interacting with AI — technology needs a human faceCafeBiz · Read the article (opens in a new tab)
The Vietnam Customer Experience Report 2025, and what businesses should doThời báo Ngân hàng · Read the article (opens in a new tab)- Businesses are still overlooking customer experienceTuổi Trẻ · Read the article (opens in a new tab)
The event’s core message, republished for the business-school communityFPT Education · Read the article (opens in a new tab)
Summit 2026 — CX Vision 2035
02.10.2026 · Level 23, The Mett Tower, Thu Thiem, HCMC
Summit 2025 — Shaping the Future of CX with AI
07.10.2025 · The Mett Tower, HCMC
CCXP in Vietnam
Certified Customer Experience Professionals — the international CX credential.