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Portrait of Phan Nhật Lệ
Pioneer

Vietnam CCXP Hall of Fame

Phan Nhật Lệ, CCXP

CXPA Vietnam Committee

Certified Customer Experience Professional

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TOP 8WORLDWIDE

One of the 30 internationally certified CCXP professionals in Vietnam.

Vietnam ranks 8th among more than 70 countries by number of CCXP-certified professionals.

Figures as of 30 September 2026.

About

  • Over 11 years leading CX, sales and marketing across premium retail, healthcare and financial services
  • Formerly Deputy Director of E-commerce Customer Experience at FPT Long Châu
  • MBA; visiting lecturer at the UEH.ISB Talent Programme

As introduced at VCXP Global Summit 2026

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