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PioneerView LinkedIn profile (LinkedIn, opens in a new tab)
Vietnam CCXP Hall of Fame
Phan Ngọc Minh, CCXP
CX Advisor, CX at Work
Certified Customer Experience Professional
- Founder of the “Người làm CX” community
- Speaker, Summit 2026
TOP 8WORLDWIDE
One of the 30 internationally certified CCXP professionals in Vietnam.
Vietnam ranks 8th among more than 70 countries by number of CCXP-certified professionals.
Figures as of 30 September 2026.
About
- Fifteen years in technology, focused on building Voice of Customer programmes and experience management
- Former Senior CX Consultant at Spectos Group; CCXP-certified CX professional
- Vice President for Professional Affairs, XMGlobal Hanoi; founder of the “Người làm CX” and “CX #payitforward” communities
As introduced at VCXP Global Summit 2026
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