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Portrait of Tô Mạnh Tuấn
Pioneer

Vietnam CCXP Hall of Fame

Tô Mạnh Tuấn, CCXP

Leads DXCON

Certified Customer Experience Professional

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TOP 8WORLDWIDE

One of the 30 internationally certified CCXP professionals in Vietnam.

Vietnam ranks 8th among more than 70 countries by number of CCXP-certified professionals.

Figures as of 30 September 2026.

About

  • Experience Management (XM) expert with 20+ years leading digital transformation and customer experience strategy in Asia
  • Leads DXCON, Qualtrics XM’s strategic partner in Vietnam, delivering Voice of Customer and Voice of Employee programmes for government, telecom and banking
  • Holds the XMP, CCXP and Forrester Mastering Customer Experience certifications

As introduced at VCXP Global Summit 2026

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